The purchase of EQultrasound device and hand probes implies full acceptance of these warranty conditions by the Buyer/User. If the equipment is sold by an authorized distributor, Buyer/User should refer to the distributor’s general warranty conditions. Please note that BAC USA will honor only these warranty conditions and not the distributor’s conditions.
Warranty period starts from delivery date. BAC USA guarantees the equipment against manufacturing and material defects. The device warranty is valid for a period of 24 months. Hand probes are guaranteed only for the treatment hours assigned by the manufacturer to each hand probe. After 24 months from the hand probe purchase date the hand probe warranty will expire anyway, regardless of the amount of treatment hours still available. During this period BAC USA will replace or repair for free any defective components, without having to replace the whole equipment. Device downtimes due to parts replacement or repair do not extend the 24 months warranty period. Shipping costs to send the equipment or the replacement parts to and from the assistance laboratories are not covered by this warranty. Replaced defective parts become manufacturer’s property. The customer has to give the manufacturer the necessary time and means to perform repair and delivery of replacement parts; otherwise the manufacturer will be exempted from any warranty obligation. BAC USA is not to be held responsible if the device is used by unqualified personnel or for improper use of the equipment. In case of disputes, the only competent courts will be the ones in the manufacturer’s area. BAC USA specifically makes no guarantees regarding the effectiveness of veterinary treatments performed with EQultrasound device and hand probes.
Warranty limitation and exemption of responsibility
If during or after the warranty period the general warranty conditions are not observed, BAC USA will be exempted from any responsibility in case of damages connected to the items delivered. BAC USA will not be responsible for any material damages or bodily injuries occurred if the equipment has been installed in non-compliance with the laws or regulations of your country, after an operation not specified in the manufacturer’s user guide and/or performed by unqualified personnel. Warranty is voided in the following cases: (a) if user manual instructions are not observed; (b) if the device is not maintained or cleaned properly; (c) if the device is connected to a defective or not grounded electrical line or to a line with a different tension from the one indicated on the equipment’s label; (d) if you use other hand probes than the ones supplied by BAC USA; (e) if you use other external power supplies than the one given by BAC USA; (f) if you break warranty seals; (g) if unauthorized technicians attempt to repair, recover or modify the system; (h) if the device or hand probes are accidentally damaged by operators or patients. If your device is not working properly and needs warranty service, please contact immediately BAC USA or your authorized distributor.
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